Accor Hotels
82 rue Henri Farman, CS 20077, Issy-les-Moulineaux, France
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About Us
We are a worldwide Augmented Hospitality leader. We are 300,000 experts committed to reinventing hospitality with unique and unrivalled experiences within our addresses. We are Accor. Our promise is caring and impeccable service. We nurture real passion for service and achievement beyond limits. Our mission is to make the impossible possible to realize your dreams. We’re so much more than hotels—we’re creating innovative lifestyle experiences, whether you live, work or play. Blaze your own trail from 50+ hotel brands, restaurants, nightclubs, spas, co-working spaces, and tech start-ups.
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Industry : Hotels & Resorts
Department : Front of House
Location : Poland, Poland
Level : Staff Line level
Posted : 24 May 2024
Job Role : Front Office Agent
Recruiter : Accor Hotels
Job Ref : HOZ21884
Employment Type: Permanent
Job Type :
Validate Through : 2024-06-21
Salary Details
Salary Description: Competetive Salary Offered
Job Description For Front Office Agent
RAFFLES
Opis firmy
Raffles Hotels & Resorts is a collection of award-winning luxury hotels located in vibrant destinations around the world. Unique with its own distinct personality, each Raffles hotel distinguishes itself with the highest standards of product and service.
Raffles Europejski Warsaw, a beloved icon sitting proudly on Royal Route in the heart of Warsaw, delivers the new chapter of luxury in its extraordinary history that spans over 160 years.
The lovingly restored and reinvented hotel has 106 timeless elegant guest rooms with 24-hour Butler service, signature Europejski Grill restaurant, legendary Long Bar, a century-old heritage patisserie Lourse Warszawa, and a revitalizing oasis Raffles Spa.
It also acts as a showcase for the best modern Polish art, with Hotel Europejski Art Collection.
We offer excellent career development and growth opportunities for our Colleagues who have the talent, dedication, drive, and passion to be part of a leading global luxury hospitality brand.
Opis oferty pracy
- To consistently provide thoughtful, caring and sincere service to our Guests
- To greet, check in and settle guest accounts while ensuring all service standards are followed
- To assist Guests regarding hotel facilities in an informative and helpful way
- To respond to each Guest who approaches the Reception Desk
- To drive rate through up-selling room brands
- To follow department policies, procedures and service standards
- To follow all safety policies
- Other duties as assigned
Kwalifikacje
- Written and verbal communication skills in Polish and English
- Previous customer related experience preferred
- Previous PMS experience an asset
- Computer literate in Microsoft Window applications an asset
- Must possess a professional presentation
- Strong interpersonal and problem solving abilities
- Highly responsible & reliable
- Ability to work well under pressure in a fast paced environment
- Ability to work cohesively with fellow colleagues as part of a team
- Ability to focus attention on guest needs, remaining calm and courteous at all times
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